Complaints
Greenleaf is a member of the Financial Ombudsman Service Limited (FOS). As part of our commitment to investors we have in place an internal dispute resolution process designed to meet the requirements of the Corporations Act and our Australian Financial Services Licence.
These are the steps you can take should you have a complaint:
In most cases your complaint can be dealt with over the phone. If we cannot resolve your complaint over the phone, we have a formal procedure for dealing with complaints and you will need to write to us.
We will strive to resolve your complaint as quickly as possible. For retail investors, if we have not resolved your complaint within 20 days, you may wish to contact the appropriate external dispute resolution service.
External dispute resolution service
If you are not satisfied with the resolution of your complaint, you may wish to contact an independent dispute resolution service.
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
Tel: 1300 78 08 08 (cost of a local call)
Fax: 03 9613 6399.
How to contact us
The Complaints Manager
Greenleaf
Greenleaf Property Investment Management Limited
Level 20, 264 George Street
Sydney NSW 2000
Tel: (02) 9233 5300.
Greenleaf is a member of the Financial Ombudsman Service Limited (FOS). As part of our commitment to investors we have in place an internal dispute resolution process designed to meet the requirements of the Corporations Act and our Australian Financial Services Licence.
These are the steps you can take should you have a complaint:
- Contact us and explain the problem. Our contact details are shown below. If you use an intermediary such as a financial planner or broker they can convey the complaint to us on your behalf.
- If your complaint cannot be resolved over the phone, you can make a formal written complaint to us.
- If you are disssatisfied with the outcome, you can contact the appropriate external dispute resolution service.
In most cases your complaint can be dealt with over the phone. If we cannot resolve your complaint over the phone, we have a formal procedure for dealing with complaints and you will need to write to us.
We will strive to resolve your complaint as quickly as possible. For retail investors, if we have not resolved your complaint within 20 days, you may wish to contact the appropriate external dispute resolution service.
External dispute resolution service
If you are not satisfied with the resolution of your complaint, you may wish to contact an independent dispute resolution service.
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
Tel: 1300 78 08 08 (cost of a local call)
Fax: 03 9613 6399.
How to contact us
The Complaints Manager
Greenleaf
Greenleaf Property Investment Management Limited
Level 20, 264 George Street
Sydney NSW 2000
Tel: (02) 9233 5300.
